Corporate Policies

Terms and Conditions for Concerts & Tickets

Ticket holder and/or concert patron assumes all risk, liability, and responsibility for all damages incurred in connection with this show, and waives all rights to claim damages or to institute proceedings against SBMA or ESCB or persons acting on their behalf or in collaboration with them. SBMA and ESCB reserves the right to refuse access for reasonable motives and to request photo ID. Ticket is not for resale. Ticket allows only one entry to the specific event. Please be very cautious if someone offers to sell you a ticket document - it has no official resale value and may be an unauthorized copy.

A patron waives their right and gives permission to SBMA and ESCB for their likeness to be used in social media and advertising when they authorize a ticket purchase and/or have their ticket scanned and/or walk into the concert venue. No refunds or exchanges on purchased tickets.

Privacy Policy

The South Bay Music Association and El Segundo Concert Band (the "SBMA" & “ESCB”) knows that you care how personal information you provide to us is used and shared. The SBMA adopted this Privacy Statement to inform users of how the SBMA's websites and social platforms collect, store, and use personal information submitted. By interacting with the SBMA websites, social platforms and/or mobile application, you agree to and accept the practices described in this privacy notice.


A. INFORMATION YOU GIVE US. Certain applications on the SBMA websites and mobile applications may require users to register or to provide personal information in order to make a purchase, or to be included on our electronic mailing lists. To better understand the needs of our website and mobile application users, we may also request information on users from time to time on a voluntary basis. Such information gathered and provided to any third party does not contain any information that identifies the user, but contains generalized, aggregate data or so called "demographic information." Entry of such information is optional and if you choose not to enter such information, you can successfully use these applications. If you share demographic information with third parties, we will only provide aggregate data.

B. AUTOMATIC INFORMATION. Certain applications in the SBMA websites and mobile applications invoke a standard feature found in web browser software called "cookies." "Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser, track the progress of e-commerce transactions, and to allow you to move from one page to the next without having to re-enter personal order information. We do not use or share information transferred through cookies with third parties for marketing or other purposes. Although most web browsers automatically accept cookies, you can change the configuration of your browser to prevent this from occurring. Of course, we recommend that you leave cookies "turned on" so that we can offer you more personalized service. In addition to information we gather by the use of cookies, we also automatically receive and store certain other types of information whenever you interact with us. For example, our servers track the type of web browser you are using, and the page to which you link from the SBMA websites or mobile application. We collect this information to better understand what products and services are of interest to visitors to the SBMA websites and mobile applications.

C. USE OF LIKENESS. A patron waives their right and gives permission to SBMA for their likeness to be used in social media and advertising when they authorize a ticket purchase and/or have their ticket scanned and/or walk into the concert venue.


A. ELECTRONIC MAIL. If you have opted-into receiving electronic mail communication from the SBMA, we may use your personal information to email you regarding special offers from the GSPO, updated information about the SBMA or the SBMA websites, or ways in which we can improve your experience at that site. All such emails sent to you by the SBMA will allow you to opt-out of future electronic communications from the Association.

B. OTHER CONTACTS. If you provide your email address or have opted-in to receiving electronic mail communications, the SBMA may also use your personal information to contact you by mail, by email, or by telephone regarding special offers from the SBMA, updated information about the SBMA or the SBMA websites, and new services offered by the SBMA. If you wish to be removed from this contact list, you may do so by contacting the SBMA directly. (See the ‘Contact Us’ section below).


The SBMA may occasionally present a special contest or promotion on its websites and/or mobile application that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide a statement to that effect.


We release accounts and other personal information when required and in compliance with any law, or protect the rights, property, or safety of the SBMA, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

In order to purchase tickets or merchandise, exchange tickets or access subscriber services, join our Email Clubs, and participate in contests and/or surveys, you must complete a registration form. Our site's registration form requires you to provide and verify basic contact information (such as your name and email address).

This information is used to contact you about services in which you have expressed interest. It is optional for you to provide additional demographic information (such as income level and gender), but it is encouraged so we may provide a more personalized and meaningful experience on our site.


The sites have security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard for secure commerce transactions.


The SBMA is committed to protecting your privacy; however, this privacy notice applies only to the information collected via the SBMA websites and mobile application.


You can help the SBMA maintain the accuracy of your personal information by notifying us when you change your address, phone number, or email address. Contact us via the information on the websites' Contact Us pages if you wish to update your information or if you no longer wish to receive communications from the SBMA. You can also write to us at: The South Bay Music Association, 501 California, El Segundo, CA 90245..

Please address comments or questions regarding the SBMA’s privacy practices to us at the address listed above.


If you choose to interact with the SBMA websites and/or mobile application, your visit and any dispute over privacy is subject to this privacy notice. This notice may change, and use of information that we gather now is subject to the privacy notice in effect at the time of use. You should check the SBMA websites and/or mobile application periodically to see recent changes.

If we decide to change our Privacy Statement, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Statement under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our websites notifying users of the change. In some cases when we post a notice, users who have opted to receive communications from us may receive a notice alerting users to such changes.

Privacy Statement for Data Subjects Whose Personal Data May Be Collected in the European Union


The SBMA has global recognition and because of this may individuals within the European Economic Area (“EEA”) may contact the SBMA or visit its website and provide personal information. In order to serve these individuals, the SBMA may transfer personal information from such individuals located within the EEA (“Data Subjects”). Personal information that may be collected by us from a Data Subject in the EEA may include:

  • name

  • mailing addresses

  • telephone numbers

  • email addresses

  • payment information

Because of its global recognition, the SBMA must potentially deal with local supervisory authorities in all EU states where it has a business relationship with a Data Subject. Additionally, information that the SBMA collects may be transferred outside of the EEA, including to countries such as the United States, which have not been deemed as having “adequate” security measures by the European Commission. In these cases, your personal information will be transferred only after obtaining your consent.


Data Subjects whose personal information is collected in the EEA may withdraw consent at any time where consent is the lawful basis for processing their information. Should a Data Subject withdraw consent for processing or otherwise object to processing that impedes The SBMA’s ability to comply with applicable regulations that Data Subject may be unable to enjoy the services in which the SBMA provides.


Data Subjects in the EEA whose personal information is held by the SBMA have the right to:

  • ask what information the SBMA holds about them and why;

  • ask for a copy of such information or access to such information;

  • be informed how to correct or keep that information up to date; and

  • be informed on how the SBMA is meeting its data protection obligations.

Furthermore, for data collected in the EEA, Data Subjects have the right to:

  • request a copy of such information to be sent to a third party;

  • request that data to be erased if possible and required under the GDPR;

  • request that processing of personal information be restricted if possible and required under GDPR;

  • object to processing of personal information if possible and required under GDPR;

  • object to automated decision-making where applicable; and

  • contact a supervisory authority in the EEA to lodge a complaint regarding the SBMA’s processing of your personal information.

When handling a data access or correction request, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such request. Such requests are provided free of charge however a reasonable fee may be applied charged to cover our administrative costs incurred for requests that are manifestly unfounded, excessive or repetitive.


The SBMA does not engage in automated decision-making activities.


The SBMA does not share any personal information with any nonaffiliated third parties, except in the following circumstances:

  • as necessary to provide the service that the customer has requested or authorized, or to maintain and service the customer’s account;

  • as required by regulatory authorities or law enforcement officials who have jurisdiction over the SBMA and its affiliates or as otherwise required by any applicable law; and

  • to the extent reasonably necessary to prevent fraud and unauthorized transactions.

Employees of the SBMA are prohibited, either during or after termination of their employment, from disclosing personal information to any person or entity outside of the SBMA, including family members, except under the circumstances described above. An employee is permitted to disclose personal information only to such other employees who need to have access to such information to deliver our services to the customer.


If you are located in the European Economic Area (“EEA”) or Switzerland and have questions or concerns regarding the processing of your personal information, you may email us at with “Privacy” included in the subject line or write to us at:

Attn: Privacy

The South Bay Music Association

501 California

El Segundo, CA 90245


If, as an EEA citizen, you believe that the SBMA has not adequately resolved any such issues, you have the right to contact the EU supervisory authority.

Equal Opportunity Provider

The South Bay Music Association and El Segundo Concert Band embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.

Sexual Harassment

SBMA condemns all forms of discrimination and harassment. Because of this, we have taken a leading role in encouraging our employers to create and maintain a workplace free from sexual harassment and discrimination. We are committed to holding our employers responsible for ensuring that all our members have a safe and secure environment in which to work, rehearse, and perform.


Sexual harassment appears in many forms. It includes unwelcome sexual advances and other unwelcome verbal or physical conduct of a sexual nature, and it interferes with an individual’s ability to perform their work. It can come in the form of “quid pro quo” harassment, where a person’s submission to or rejection of sexually harassing conduct is used as the basis for an employment decision – for example, an artistic director asking that an artist engages in sexual activity in exchange for better casting. Sexual harassment more commonly appears as sexually explicit jokes, unwanted comments or questions about a person’s body or sex life, and unwanted touching or hugging, leering or sexual gestures. Sexual harassment not only affects the target of harassment but also witnesses to harassing behavior, and it should not be tolerated in any workplace.


If you believe that you have been subject to or have witnessed sexual harassment in your workplace, we strongly encourage you to come forward so that SBMA can work to resolve this issue on your behalf. You can report harassment in the following ways – depending on what is most comfortable for you:

  • Speak to your direct report.

  • Contact your SBMA Board of Directors.

  • Use the confidential reporting tool described below.

SBMA has provided a confidential reporting tool to receive reports of sexual harassment and other forms of discrimination. We encourage members to report any allegation of discrimination, abuse or harassment in the workplace or in work-related activities. The advantage of using this reporting mechanism is that it allows SBMA to uncover patterns of misconduct at particular companies. And, although we ask members to provide their names in the report, SBMA will keep this information confidential to the fullest extent possible.

If you wish to file a report of discrimination, abuse, or harassment using this reporting system, please send an email to Please try to include as much of the following information as possible:

  • Name and position of the person making the report;

  • Name of the employer, person/position of individual accused of misconduct;

  • Working relationship of the member to the accused;

  • Name, position and contact information of any witnesses to the misconduct; and

  • Description of the misconduct.

If you do not feel comfortable providing some of the information listed above, at a minimum you must provide your contact information so that a SBMA representative can reach out to

All SBMA Staff and Representatives receive training on the legal and contractual prohibitions against sexual harassment. We rely upon our members coming forward to report harassment and discrimination so that SBMA is in the best position to help tackle these issues in your workplace.

Conflict of Interest


Board members and staff members in decision-making roles should make known their connections with groups doing business with SBMA. This information should be provided annually.


Board members who have an actual or potential conflict of interest should not participate in discussions or vote on matters affecting transactions between the organization and the other group.


Staff members who have an actual or potential conflict should not be substantively involved in decision making affecting such transactions.